- Home
- City Services
- Parks & Recreation
- Senior Activity Center
- Transportation Services
Senior Transportation Services
The St. Clair Shores Transportation Service provides seniors & disabled adult residents with transportation. Rides are scheduled first-come, first-served basis. Space is limited; however, we will do our best to accommodate your request.
Call 586-498-2331 to make an appointment.
Same-day service is not available. Leaving a message does not secure an appointment.
Details
- All vehicles offer curb-to-curb service to medical appointments, grocery shopping, volunteer jobs, banking and other miscellaneous destinations within the 8 mile service area (see map).
- Priority is provided to residents needing medical appointments.
- $1 each way within the City of St. Clair Shores.
- Appointments can be made for medical offices outside of the city within a 8-mile radius (see map) for $1.50 each way.
Hours
Bus Operation Hours
Busses operate during the following hours:
Monday—Friday: 8 AM–2 PM
Saturday (Shopping): Temporarily unavailable
Bus Reservation Hours
Call 586-498-2331 during these hours to schedule bus transportation:
Monday—Friday: 8 AM-3 PM
Make an Appointment
Call 586-498-2331 to make an appointment.
Same-day service is not available. Leaving a message does not secure an appointment.
When making an appointment, please provide:
- Your full name
- Phone number
- Address of pick-up location, including the name of the building/business
- Address of appointment/drop-off location
- Time of pick-up and appointment/drop-off time
Drivers provide curb-side pick-up; if you require more assistance you are able to bring a caregiver FREE of charge.
Are you in a wheelchair or require the lift to enter the vehicle? Please provide this important information when making your appointment.
Return Rides
Return rides are offered no later than 2 p.m. (Monday-Friday). In order to ensure a return ride, your call must be into the transportation department by 1:30 p.m. If a change arises and you do not need return transportation, you must notify dispatch.
Cancellations & Rescheduling
- If an appointment changes or needs to be cancelled/rescheduled, please contact transportation department at 586-498-2331 as soon as possible.
- Please leave a message with your name and phone number if you are unable to get through to the transportation department. Your call will be returned.
- Please allow a 15-minute window before and after your reservation when booking your appointment time. We want to ensure our drivers get to you safely.
Rules & Violations
Rules
- Priority is provided to residents needing medical appointments.
- $1 each way within the City of St. Clair Shores or $1.50 each way for medical offices outside the city within an 8-mile radius (see map)
- Physical or Verbal Abuse WILL NOT be Tolerated
- If a passenger physically or verbally abuses SMART employees and/or other passengers, that passenger is subject to immediate probation and/or temporary suspension of services.
- If South Lake schools are closed due to inclement weather, there is no SMART van service.
Suspension of Service and Appeal
If a passenger is in violation of these guidelines, a warning/suspension letter and, “Notice of Right to Appeal Suspension“ form will be mailed to the passenger outlining the potential disciplinary action:
- 1st Violation: 7-day suspension
- 2nd Violation: 14-day suspension
- 3rd Violation: 21-day suspension
- 4th Violation: 28-day suspension
Coming Soon!